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How We Work at FixMyRun

Accelerated Learning

Coaching Sessions

How do we work?

We use a coaching methodology based on accelerated learning techniques utilising auditory, visual and kinaesthetic learning cues. Where possible, we always work at a ratio of one coach to two people, as our experience and scientific research shows that we learn quicker and better when we practise in a group environment. The flow is; practice, observe a movement pattern, interact with other athletes, practice again.

The coach always observes and corrects any movement patterns on an individual basis and discusses home exercise programmes and individual technique.

We aim to use a work to rest ratio of one -to-two so you will always get a similar “Coaching to rest period” if you are working on your own or in a group of two athletes.
We avoid one-to-one coaching as much as possible as it degrades the athlete’s experience comparatively and can slow the learning process. If you specifically request one-to-one coaching and are unwilling to accept our superior one-to-two model, it will come at an increased cost and you will only be able to utilise off-peak coaching sessions which are Monday-Friday 9am-11am / 2pm-4pm (no weekends.)

If you have been injured and you have to delay your sessions for a period of time you must notify the FixMyRun team immediately.

How we DO NOT work!

We do not put people through exclusive continuous coaching on the treadmill without using the rest of our methodology. An exclusively treadmill based programme will not create the high quality repetition necessary to maintain corrected movement over time, it will only tire the nervous system to fatigue and risk injury.
By beginning working with us, you are agreeing to trust our approach and the results we achieve and accept FixMyRun Ltd. and it’s coaches are appropriately qualified to perform the service we offer.

Refund Policy

Most of the preparation and individual programme development Video analysis and the feedback are prepared upfront after your Biomechanical Analysis. Therefore refunds or credits will be issued as follows:

- Six Block sessions
  - Notification after BMA session 50% refund
  - Notification after BMA + 1 coaching session 25% refund
  - No refunds after 2 full coaching sessions
- 12 & 18 Block sessions
  - Notification after BMA + 2-3 coaching sessions 50% refund
  - Notification after BMA + 4-5 coaching sessions 25% refund
  - No refunds after BMA + 6 coaching sessions.

Cancellations

All rearrangements or cancellations must be made by phone or messaging +447485103466 48 hours before your appointment time. Failure to do this will result in you being charged in full for the appointment / losing the account credit for that session.
All payments need to be made upfront. You are responsible for full payment of the sessions booked, any shortfall in payment will be charged to your account. Notification will always be given before any payments are processed.
Our 6 session blocks are subject to a 10 week expiry. In effect we provide 10 weeks from the first session to complete your sessions. The 12 and 18 session blocks are subject to a 18 / 20 week expiry from the first session respectively. Any sessions pre-paid will be void after these time frames.
Sessions are not transferable to any other person.
All purchases are valid for 12 months from purchase date. Any sessions pre-paid will be void after these time frames.

Your Health and Liability

Before participating in any physical activity or exercise programme, you should seek permission and advice from a medical professional especially if you have any pre-existing condition. We aim to gather as much health information as possible o make your visit as safe as possible and therefore cannot be held responsible for any information you omit to tell us.

FixMyRun Ltd. is not responsible for any injuries that may be caused from the use of this programme or by following the guidance of FixMyRun Ltd. workouts, exercises, or drills. Done correctly, nothing we teach has the potential to injure. By accessing FixMyRun Ltd. website & booking coaching with FixMyRun Ltd, you accept these terms.

https://www.fixmyrun.co.uk/ does not offer medical advice. https://www.fixmyrun.co.uk/ provides exercise and drill information, videos, and content published over the internet and is intended only to assist users in their running and training efforts. The content appearing on or purchased from https://www.fixmyrun.co.uk/ is not intended to be a substitute for, and should not be construed as, professional medical advice, diagnosis, consultation, evaluation or treatment.

FixMyRun Ltd. recommends that any and all users use common sense when making use of any information on https://www.fixmyrun.co.uk/.
Every individual’s fitness, needs and abilities are unique, and not all exercises or activities described on https://www.fixmyrun.co.uk/ are suitable for everyone. As such, FixMyRun Ltd. recommends that users of https://www.fixmyrun.co.uk/ exercise caution when performing all drills, exercises, and workouts.
You are urged and advised to seek the advice of a qualified health provider before beginning any dietary, fitness or health-related effort or regimen, following any training instructions you receive through the https://www.fixmyrun.co.uk/ website.
The https://www.fixmyrun.co.uk/ site is intended for use only by healthy adult individuals. All services for minors under the age of 18 need the written consent of their parent/guardian.
https://www.fixmyrun.co.uk/ is not intended for use by pregnant women, or individuals with Type 1 diabetes or any other medical or nutritional condition. Such individuals are specifically warned to seek professional medical advice prior to initiating any form of dietary, fitness or health-related effort or regimen.
FixMyRun Ltd. cannot give you medical advice or diagnosis through https://www.fixmyrun.co.uk/ ; any evaluation and diagnosis must be performed in a clinical setting.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or heard on https://www.fixmyrun.co.uk/
If you feel discomfort or pain, immediately stop the activity causing such discomfort or pain and notify the relevant person.
Reliance on any information provided by https://www.fixmyrun.co.uk/, FixMyRun Ltd. employees, and others appearing on the https://www.fixmyrun.co.uk/ site is solely at your own risk.

Limitation of Liability

In no event will FixMyRun Ltd. be liable to any party for any direct, indirect, and incidental, special, exemplary, or consequential damages of any type whatsoever related to or arising from this website or any use of this website. Along with any site or resource linked to, referenced, or accessed through this web site, or for the use or downloading of, or access to, any materials, information, products or services.

Waiver of Liability

By participating in any and all activities FixMyRun Ltd. offers, I indicate that I have read and understand this Waiver of Liability and terms of use. I am aware that this is a waiver and a release of liability and I voluntarily agree to its terms.

As the participant, I, on behalf of myself, recognize and acknowledge that life comes with risks of physical injury and I, on behalf of myself, agree to assume the full risk of any injuries (including death), damages or loss which I, on behalf of myself, may sustain as a result of participating in any and all activities arising out of, connected with or in any way associated with my use of FixMyRun Ltd. I, on behalf of myself, acknowledge that participation and use of FixMyRun Ltd. activities is voluntary.
I, on behalf of myself, do hereby fully release and discharge FixMyRun Ltd. and its employees and the sponsors and those whose facilities are being used for this program (collectively, the “Released Parties”) from any and all liability, claims and causes of action from injuries or illness (including death), damages or loss which I, on behalf of myself, may have or which may accrue to me on account of participation in all activities utilizing the facility. This is a complete and irrevocable release and waiver of liability. Specifically and without limitation, I, on behalf of myself, hereby release the Released Parties from any liability, claim, or cause of action arising out of the Released Parties’ negligence. I, on behalf of myself, covenant not to sue the Released Parties for any alleged liabilities, claims, or causes of action released hereunder
In the event of any emergency or injury, I, on behalf of myself, authorize the Released Parties to secure from any licensed hospital, physician and/or medical personnel any treatment deemed necessary for my immediate care and agree that I, on behalf of myself, will be responsible for payment of any and all medical services rendered.
I hereby acknowledge my responsibility in communicating any physical and psychological concerns that might conflict with participation in activity. I acknowledge that I am physically fit and mentally capable of performing the physical activity I choose to participate in.

After having read this waiver and knowing these facts, and in consideration of acceptance of my participation and FixMyRun Ltd. furnishing services to me, I agree, for myself and anyone entitled to act on my behalf, to HOLD HARMLESS, WAIVE AND RELEASE FixMyRun Ltd., its owners, employees, organizers, representatives, and successors from any responsibility, liabilities, demands, or claims of any kind arising out of my participation in FixMyRun Ltd. exercises, programs and/or events.

FixMyRun Ltd. reserves the right to alter these terms without notice. All material changes will be effective immediately and apply to all clients without exception save for when otherwise agreed in writing.

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